- What is the Standard Shipping time?
- Standard shipping time is 5-8 business days.
- Is Expedited Shipping available?
- At the moment, expedited shipping is not available.
- What is your Return Policy?
- All purchases are final. Returns are only accepted if the customer mistakenly received the wrong order or there is an issue with the product. Please contact our Returns department for further instructions.
- How do I properly maintain my luxury raw hair extensions?
- Shampooing: Revive the hair by using a shampoo with natural oils in it.
- Conditioning (if needed): Deep condition hair using a conditioner with natural oils in it. Ensure you are washing the conditioner out completely.
- Heat Protectant: Prior to using hot tools use a heat protectant to protect hair from getting heat damage. Recommended: TRESemme Keratin Smooth, CHI 44 Iron Guard Thermal Protection, and BioSilk Silk Therapy
- As the hair ages, trim ends of hair to remove damage/dry ends.
- Can the extensions and wigs be colored?
- Extensions and wigs can be colored. We recommend professional services.
- Hot Tools
- Prior to using hot tools use a heat protectant to protect hair from getting heat damage. Recommended: TRESemme Keratin Smooth, CHI 44 Iron Guard Thermal Protection, and BioSilk Silk Therapy
- How do I measure my head?
- Using a measuring tape, reference photos 1 and 2 to get appropriate measurements.
- Can the extensions and wigs be reused?
- Yes, with proper care, KV Hair Vault Raw Hair Extensions last 2-5 years.
- How can I request a wig to be made that is not available on the website?
- On the Menu bar, select “Create Your Own Wig”. Complete the Create Your Own Wig intake form. My assistant or I will be in contact within 48 hours of your submission.